Get the right care

We want you to be able to get the right care, at the right time and in the right place when you need NHS help and treatment.

Often people go to A&E when you could receive quick and effective help and support closer to home to help you recover as quickly as possible.

Save your A&E teams for those who most urgently need their specialist help.


If you need advice, support or information about where you can get urgent medical help, call NHS 111.

Available 24 hours a day, 365 days a year, you can get advice or directions to the closest, most appropriate NHS service. The trained advisors can also connect you to the GP out-of-hours service.

Calls to 111 are free from landlines and mobile phones.

They can direct you to the nearest urgent care service, or book an appointment with an out of hours doctor.

You can now also visit 111 online at to answer questions about your main symptom, find out when and where to get help and get a call back from a healthcare professional, if needed.

Urgent Treatment and Minor Injuries services

Urgent treatment centres are a facility you can go to if you need urgent medical attention, but it’s not a life-threatening situation.

At the moment, the NHS offers a mix of walk-in centres, urgent care centres, minor injury units and urgent treatment centres, all with different levels of service.

By Autumn 2020, these will either be called urgent treatment centres or change to offer other primary health care services.

Evening and weekend GP and nurse appointments

GP and nurse appointments are now available during the evening and at weekends across West Sussex.

The appointments are available at local GP access hubs, run from GP surgeries and are for routine and urgent appointments with a doctor, nurse or healthcare professional.

The teams see new illnesses when you urgently need to see a health professional, and offer planned appointments such as family planning and smear tests that can be hard to arrange whilst at work or when you are caring for family or a loved one.

You book into the GP access hubs via your normal GP practice, and you may be offered an appointment at one of the hubs at the weekend if you call NHS 111 for urgent health advice and support.

These appointments may be at your GP practice or they may be at another practice nearby.

The teams will have access to your medical records with your consent, and any care they provide will be added to your notes so your GP practice can continue any ongoing care.

Patients registered at practices in Crawley, Horsham and Mid Sussex can also speak to a GP or nurse through a pre-booked appointment via video connection using an app called LIVI. You can download the free LIVI app to your mobile phone or tablet, from the App Store or Google Play. Or visit the Livi website for more information.

Treat yourself better at home

A well-stocked medicine cabinet can help you and your family to get the best treatment as soon as possible for a range of common illnesses, such as colds and flu.

If you are unsure, or you have questions about what you can have at home to treat you and your family, visit your local pharmacist for free, effective advice and support.

Common ailments can typically last for between one and three weeks – for example, a sore throat can last 1 week; a cold 1.5 weeks; and a cough 3 weeks.

Unsure how long your symptoms will last and when to get further medical advice? Visit a day-by-day symptom checker to know what symptoms to expect and what you can do to treat yourself.

Ask a pharmacist

Pharmacists offer free expert advice on many health issues, support for self-care, and medicines to treat common complaints such as coughs and colds, flu, sore throats, earache, backache, stomach upsets and cuts and grazes.

They are open throughout the week, and run an out-of-hours rota so that there are pharmacies open outside of normal opening hours across West Sussex.

To find your nearest pharmacy, visit the NHS website or call 111.

Need urgent dental treatment?

If you need urgent dental help and advice during normal surgery hours please contact your own dentist or the Dental Helpline on 0300 1000 899.

If you require urgent dental treatment outside of normal surgery hours you may contact the Emergency Dental Service.

Emergency eye conditions

The Sussex Eye Hospital provides a 24-hour service for emergency eye treatment. This is a walk in service Mon-Fri 9am-5pm but call ahead outside these hours:

Sexual health advice and family planning – including emergency contraception

Discreet and confidential services are available for sexual health advice and issues and family planning, including emergency contraception. All services can be contacted via the central booking line 0845 111 3456, including for opening times (which do vary). Further details can be found on the Sexual Health West Sussex website.

Mental health crisis support

Support services are available for people suffering from mental health problems who are at risk and may not be able to keep themselves safe, or who are considering attending A&E for help with their mental health.

  • Sussex Mental Healthline – 0300 5000 101
    Monday to Friday 5pm – 9am, and 24 hours at weekends and Bank Holidays
  • Samaritans – 116 123 – call free for emotional support any time day or night