Here for you during Covid-19

Across Sussex, the NHS is working hard to deal with Coronavirus (Covid-19) but it’s still here for you, if you need it.

The information on this page explains how you may need to access services in a different way to stay safe. If you need this information in another language or BSL, please get in touch.

If you have symptoms of coronavirus (a high temperature, a new, continuous cough or change in your normal sense of smell or taste), use the NHS 111 online coronavirus service to find out what to do.

Health information and advice

The best place to get accurate health information is the NHS website.

The NHS website has information and advice on:

You can also check your GP surgery’s website. Lots of GP surgeries have online services where you can get advice and support from your GP surgery team. Find your GP surgery to get its website details.

Self-care

It’s so important to make sure you take good care of your body, and mind every day, not just when you get sick. Learning how to eat well, reduce stress, exercise regularly, and take time out when you need it are effective ways to self-care and can help you de-stress, stay healthy, and be able to manage in difficult times.

The impact that the coronavirus (COVID-19) outbreak is still having on our lives may cause us to feel anxious, stressed, worried, sad, bored, lonely or frustrated. Visit the NHS Every Mind Matters website for helpful advice and support to help you look after your mental health.

The Sussex Mental Healthline offers crisis care for people in urgent need of help with stress, anxiety and depression. To access the service, call 0300 5000 101. Text Relay calls and New Generation calls are also available.

Pharmacy

You can visit a pharmacy for a range of health needs, including repeat prescriptions, emergency contraception, the flu vaccine and advice on over the counter medication to help you treat coughs and colds, skin rashes and other minor health concerns.

Repeat prescriptions should be available as usual. It is important to only request your medicines when they are running low (e.g. one weeks supply left) as you usually would.

If you are well and able to visit your pharmacy please follow social distancing guidelines. Opening times of pharmacies vary. If you are self isolating or poorly, friends and family are able to collect prescriptions on your behalf.

You can order repeat prescriptions using:

Do not go to your GP surgery or pharmacy to order prescriptions. Call them if you cannot order your prescription online.

Help and support from a GP

GP practices remain open and are working to keep you safe whilst still providing the care you need.

If you need to contact a GP, do not go into the surgery in person. If you have symptoms you are worried about, please don’t put it off – contact your GP practice as soon as you can.

You can:

Your GP surgery will then give you advice about what to do.

A phone or video call with a GP, nurse or other healthcare professional may be booked for you.

You’ll only be asked to visit the surgery if absolutely necessary.

Your GP surgery may be very busy at the moment and you may have to wait longer than usual to speak to someone if it’s not urgent.

Most routine appointments such as immunisations and screening are still going ahead. Please continue to attend these appointments if you are invited as they are a vital step in diagnosing and preventing serious illnesses.

Urgent medical help

If you need urgent medical help, use the regular NHS 111 online service.

The 111 online service asks questions about your symptoms to help you get the help you need.

Call 111 if you need urgent help for a child under 5 or cannot get help online.

Dental treatment

Some routine dental treatments are now available again.

Changes have been made to keep you and the dental care team safe.

Contact your dentist by phone or email. Only visit if you’ve been told to.

If you think you need urgent dental treatment, do not go to a dentist.

Instead:

  • call your dentist
  • use the NHS 111 online service if you cannot contact your dentist or you do not have one

They can give you advice, help you contact an urgent dental service or arrange treatment if needed.

Do not contact a GP. They cannot provide dental treatment.

Emergency medical help

For life-threatening emergencies, such as a stroke or a heart attack, call 999 for an ambulance.

Try to avoid going straight to A&E instead of calling an ambulance.