Here for you during Covid-19

Across Sussex, the NHS is working hard to deal with Coronavirus (Covid-19) but it’s still here for you, if you need it.

While everyone is being told to stay at home, it can be hard to know what to do if you’re unwell.

  • For help from a GP – use your GP surgery’s website, use an online service or app, or call the surgery.
  • For urgent medical help – use the NHS 111 online service, or call 111 if you’re unable to get help online.
  • For life-threatening emergencies – call 999 for an ambulance.

If you’re advised to go to hospital, it’s important to go. Keep going to any appointments you usually have, unless you’re told not to.

If you have symptoms of coronavirus (a high temperature, a new, continuous cough or change in your normal sense of smell or taste), use the NHS 111 online coronavirus service to find out what to do.

Health information and advice

The best place to get accurate health information is the NHS website.

The NHS website has information and advice on:

You can also check your GP surgery’s website. Lots of GP surgeries have online services where you can get advice and support from your GP surgery team. Find your GP surgery to get its website details.

Help and support from a GP

If you need to contact a GP, do not go into the surgery in person. If you have symptoms you are worried about, please don’t put it off – contact your GP practice as soon as you can.

You can:

Your GP surgery will then give you advice about what to do.

A phone or video call with a GP, nurse or other healthcare professional may be booked for you.

You’ll only be asked to visit the surgery if absolutely necessary.

Your GP surgery may be very busy at the moment and you may have to wait longer than usual to speak to someone if it’s not urgent.

Most routine appointments such as immunisations and screening are still going ahead. Please continue to attend these appointments if you are invited as they are a vital step in diagnosing and preventing serious illnesses.

Repeat prescriptions

If you have a repeat prescription that you usually request at your GP surgery or pharmacy, you can do this online.

You can order repeat prescriptions using:

Do not go to your GP surgery or pharmacy to order prescriptions. Call them if you cannot order your prescription online.

When you order your prescription, order it at the same time and in the same amount you usually would. Do not order more than you need as this may mean someone else will be unable to get their medicine.

Read more about how to order repeat prescriptions online.

Urgent dental treatment

All routine dental treatment has been stopped at the moment.

If you think you need urgent dental treatment, do not go to a dentist.

Instead:

  • call your dentist
  • use the NHS 111 online service if you cannot contact your dentist or you do not have one

They can give you advice, help you contact an urgent dental service or arrange treatment if needed.

Do not contact a GP. They cannot provide dental treatment.

Urgent medical help

If you need urgent medical help, use the regular NHS 111 online service.

The 111 online service asks questions about your symptoms to help you get the help you need.

Call 111 if you need urgent help for a child under 5 or cannot get help online.

Emergency medical help

For life-threatening emergencies, such as a stroke or a heart attack, call 999 for an ambulance.

Try to avoid going straight to A&E instead of calling an ambulance.